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Downloading files and deliverables

Access shared files, attachments, and media deliverables in the client portal.

Last updated May 20, 2026

What this guide covers

Where files appear

There is no separate top-level Documents menu. Files appear in context:

  • Project → Media & Design — deliverables ready for review or download
  • Project → Tasks — attachments on tasks shared with you
  • Media request detail pages — standalone deliverable links when the business sends them

Downloading

  1. Open the relevant project or media request

    Navigate to the tab or page where the file is listed.

  2. Use the download action

    Click the download control on the attachment or deliverable. Files open or save according to your browser settings.

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